1. About us

Home-in is an all-in-one virtual home buying and selling concierge that can simplify the complex process of buying or selling your next property.

2. Your privacy is important to us

At Home-in, We understand how important it is to keep any personal information We have, including visitors browsing Our website (https://www.home-in.com.au) (Site) and using Our App (App), private, protected and safe. You can be confident that We comply with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles for the protection and use of personal information.
This Home-in Privacy Policy (Policy) outlines how We can collect and handle your personal information.
Please read through this Policy carefully prior to accessing or using Our service, or engaging with Us about services we offer. We update this Policy when things change. You can always find the most up-to-date version on our Website or App.

3. What information do we collect?

We collect information about you when you use Our service, or deal with us. We may also collect information about you from other people and organisations (i.e. your home loan provider and your conveyancer).
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The information we collect is dependent on what services you decide to use;

What information do we collect?

The information we collect from you or other organisations may include:

• Financial information including your bank account information for settlement and home loan information from your financial institution such as, home loan number and lender details.
• Information about your identity: including name, date of birth, address, contact details (email address, phone number)
• Information about your home purchase: including purchasing partners identity and related information such as their full name, date of birth, email address;
• Information about your home sale: including property details, your selling partners identity and related information such as their full name, date of birth, email address
• Information which is provided through documentation – for example identity documents needed as part of identity verification which may include passport, birth certificates;
• Information to assist with your property conveyancing such as Tax residency status;
• Any other information you may provide to Us in your communications with Us; and

When you visit our websites or use our mobile apps — your location information, IP address, mobile device and network information, and any third-party sites you access. The recording of such information enables Us to optimise the Service for users.

Consumption of Our services

The information we collect from you may include:

• Information about your identity – including date of birth, address;
• Information about your home purchase – including purchasing partners identity and related information such as full name, date of birth, email address;
• Information which is provided through documentation – for example identity documents needed as part of identity verification which may include passport, birth certificates;
• Information to assist with your property conveyancing such as Tax residency status;
• Any other information you may provide to Us in your communications with Us; and
• When you visit our websites or use our mobile apps — your location information, IP address, mobile device and network information, and any third-party sites you access. The recording of such information enables Us to optimise the Service for users.

4.  How do we use your information?

We’re careful about how We use your information. We use it to deliver Our service, and any other services provided by organisations We work with. We also use your information for other reasons, such as to better understand you and your needs and improve the experience We deliver to you.
We collect and use your information to:

• Confirm your identity;
• Improve the products and service which We provide;
• Handle your inquiries and communicate with you on your inquiries;
• Research and analytics, which may include directly contacting you;
• Comply with relevant laws;
• Support Our administrative purposes and any other purposes permitted by law; and
• Any other reason which We specifically notify you of and seek your consent to prior to using your personal information.

We may also collect and use your information in other ways where permitted by law.
If you do not provide Us with the information in whole or in part We may not be able to deliver the services you request such as conveyancing for your property.

Sending data overseas

We may hold or process your information on servers located overseas (US, Germany, Ireland and Northern Ireland), for filtering, hosting, mailing list providers, or storage purposes, reporting and analytical purposes and for system development testing purposes. If this happens, We require such organisations to have the appropriate data handling and security arrangements in place to ensure compliance with this Policy and the law.

Using data

We may combine collected user information with information available from a wide variety of external sources (for example census or Australian Bureau of Statistics data) to analyse the data in order to gain useful insights which can be used to form a more integrated view of users and provide better products and services.
In addition, We may provide data insights or related reports to others, for example to help them understand their customers better. These are based on aggregated information and do not contain any information that identifies you.

Do We use information for direct marketing?