Last updated on February 24, 2022
Last updated on 14 June 2024
Last updated on 14 June 2024
Last updated on 14 June 2024
Welcome to the Home-in app (App) or the Home-in website (Website).
In these terms, “x15ventures”,"we","us"and "our" means CBA New Digital Businesses Pty Ltd (ABN 38 633 072 830) trading as Home-in Digital.
The following terms and conditions ("Terms of Use") set out your agreement with us in relation to the use of the Website, the App and the Service as defined below. Where we refer to “you” or “your”, this includes an individual who has signed up and has a Home-in account or anyone who uses the Website or the App.
By signing up and creating a Home-in account and/or accessing or using the App or the Website, you agree with us to be bound by the Terms of Use. If you do not agree to these Terms of Use, you should not access the App or Website and cease using them (including, in the case of the App, by uninstalling it) immediately. You may cancel your account by following the instructions outlined in these Terms of Use.
What are our services?
As a Home-in account holder, once you have successfully completed your email verification, you will be able to access our dedicated property transaction concierge platform via the Website and/or App that will provide:
The App and Website will digitally assist you and your selected Service Providers to keep up-to-date and on track for activities required for a residential property transaction in Australia.
You will only be able to use the App and Website with a compatible Device.
Reminders or notifications provided as part of the Service will be provided to your registered email address and/or mobile number as well as push notifications directly to your Device. You agree to receive these reminders or notifications as part of the Service and acknowledge that their delivery may be subject to the quality of your connection and the accuracy of the contact details you have provided.
In order to receive such reminders or notifications, we recommend you check your information and promptly update your email address and mobile number in the App or Website if incorrect or out of date and to receive push notifications you must enable push notifications in the App. Alternatively, you may raise a request for support in the App or Website and a member of the Home-in support team can assist you to do so.
We reserve the right to suspend, change or discontinue notifications at any time for our legitimate business purposes, including for security purposes or where our notifications do not align with our operational requirements for the App or Website.
Notifications do not affect your obligation to comply with the terms applicable to the Service (including these Terms of Use).
If you do not wish to remain a Home-in account holder or to access the Website, App and/or Service, you may cancel your account by emailing us at support@home-in.com.au. Alternatively, you may raise a request for support in the App or on the Website and a member of the Home-in support team can assist you to do so.
If you have accounts linked to multiple email addresses, please ensure you cancel each account separately.
Marketing Messages
By creating an account with us and giving us your email address or mobile phone number, unless you unsubscribe, we may send you commercial electronic messages, for example, messages advertising, promoting or offering new or existing services and/or services provided by Service Providers.
You can unsubscribe from such messages by:
Where you unsubscribe from our commercial electronic messages, please note that this will not apply to:
Any service provided by a Service Provider that you access via the App or Website will have its own terms and conditions governing the terms of supply of that service with the relevant Service Provider. You will be required to agree to those terms and conditions before using that Service Provider’s service. You acknowledge that the service is provided by your selected Service Provider (and its subcontractors) and that x15ventures has no liability to you in respect of the provision of that service (including but not limited to any sub-contracted services provided by x15ventures on behalf of the Service Provider relating to the service) except to the extent caused by our negligence, fraud or wilful misconduct.
Any mortgage or other financial service that you require in order to complete a residential property transaction will be acquired under the terms and conditions of your arrangement with your third party lender or other financial services provider. You acknowledge that the product or service is provided by your selected third party lender or financial services provider (which may be Commonwealth Bank of Australia) and that x15ventures has no liability to you under these Terms of Use in respect of the provision of the products and services provided by the third party lender or financial services provider.
x15ventures is a wholly owned but non-guaranteed subsidiary of CommBank. x15ventures is not an Authorised Deposit-taking Institution for the purposes of the Banking Act 1959 and its obligations do not represent deposits or other liabilities of CommBank.
Subject to these Terms of Use, while you are a registered user of the App or Website, x15ventures grants you a personal, non-exclusive, non-transferable, limited and revocable license to use the App or Website for personal and/or non-commercial use for the sole purpose of accessing and receiving the Services.
Any use of the App or Website (in whole or part) in any other manner, including but not limited to, resale, transfer, modification or distribution of the App or Website is prohibited.
Home-in can be accessed using the App or Website. You can download the App from (depending on your Device) either the App Store or the Google Play Store. Home-in will use the mobile number and email that you provide in registration to set up your Home-in account.
You can use the App or Website if you intend to purchase or sell residential property with another person(s), however only one person may access or use the App or Website for the purposes of the transaction. You will need to provide information on all parties of the transaction in the App or Website, including full name, date of birth, email address and residency status.
It’s your responsibility to ensure you have obtained consent from all other parties to share this information with Home-in. All parties will also be required to acknowledge that they will be jointly responsible for instructions, requests and transactions you make using the App and Website. We may also use this information to provide these other parties with information relevant to the transaction.
If you intend to purchase or sell the residential property with another company we may require you provide details of that company, including relevant personal details of the directors and if you provide such information that provision will imply that you have their consent to share such information with Home-in.
To use the App or Website you will need to:
Your access to the Service is subject to you passing appropriate identity authentication for security purposes. Unless you tell us otherwise, we'll try to assist you if you fail the process, but we do not have to notify you of the reasons why it was not successful. Unless expressly provided otherwise in these Terms of Use, if you register to use the App or Website then you agree that:
You must not:
You must act with care in protecting your account and password.
Do:
Don’t:
If you believe your password or account details have become known to someone else, notify us immediately by raising a request for support in the App or on the Website, or by emailing us at support@home-in.com.au.
Where using the App, you may be given the option of using your fingerprint, facial recognition or similar biometric identifiers (Biometric Identifiers) as your password when this becomes available and if supported by your Device. If you choose to use Biometric Identifiers for the App, you will still need your password and must set and protect your password in the manner outlined in these Terms of Use. For certain transactions, you may still be prompted to enter your password as an additional security measure.
You must not activate, or keep activated, the Biometric Identifier access setting if you store any Biometric Identifier on your Device other than your own Biometric Identifier. If you do allow anyone else’s Biometric Identifier to be stored on your Device, and if you activate the Biometric Identifier access setting (despite this being against these Terms of Use) you will be deemed to have authorised that person to use Home-in on your behalf and you agree that you will be responsible for that person’s requests and transactions using the App.
If you or someone else changes the Biometric Identifier access settings on your Device, then (as a security measure) Biometric Identifier access to the App will become disabled and you will be prompted to enter your password to log on to the App. You should only re-enable the Biometric Identifier access setting if you are sure that the changes that were made to your Biometric Identifier access settings were made by you.
Biometric Identifier functionality is technology provided by third parties such as Apple, Google and mobile phone manufacturers. Accordingly, we are not responsible:
You will still be able to access the App using your password.
There are currently no fees charged by us for using the App or Website. However, there are fees and charges for use of the services provided by Service Providers and accessed via the App or Website. Fees and charges for these third party services are disclosed in the Service Provider’s terms and conditions found after logging into the App or Website or Service Provider's app or website (as the case may be). These fees relate to the services performed by Service Providers. Home-in may provide a payment mechanism for you to pay fees and charges in relation to services provided by Service Providers.
We may receive a payment from the Service Provider, third party lender or financial services provider. Further information will be provided should you decide to proceed with engaging the relevant Service Provider, third party lender or other financial services provider.
We try to get things right the first time – but if we don’t, we will do what we can to fix it. You can raise a request for support or, if necessary, make a complaint directly in the App or on the Website, or by emailing us at support@home-in.com.au.
We will:
The App or Website is not provided by Apple, Google or any other third party distributor. Accordingly, any queries or complaints regarding the App or Website (including but not limited to issues relating to intellectual property) should be directed to us. This condition applies for the benefit of Apple, Google and any other third party distributor.
We reserve the right to terminate, suspend or otherwise limit your access or use to our Service (without any prior notice to you), if:
If you do not or are unable to provide the required personal identification information or information required by the eligibility criteria outlined in section 4 of these Terms of Use, or if we are not satisfied as to your identity, we may refuse to provide you with access to any or all of the Service.
If You wish to cancel your account and access to Services including ongoing reminders and notifications, please do so by raising a request for support in the App or on the Website, or emailing us at support@home-in.com.au.
Home-in collects and stores information when you:
You must give us accurate and complete information. Otherwise, you may be breaking the law and we or your Service Providers may not be able to provide you with the products and services you require. If you change your personal details (for example, name or email address) you must tell us straight away.
Home-in’s collection and use of your personal information is governed by its Privacy Policy, which can be viewed here: https://www.home-in.com.au/privacy
For privacy related enquiries, please contact us using the contact details set out in our Privacy Policy.
By using the App or Website you agree that:
Nothing in these Terms of Use excludes, restricts or modifies any guarantee, term, condition, warranty, or any right or remedy, implied or imposed by any law or legislation which cannot lawfully be excluded or limited.
Subject to such implied or imposed matters, to the maximum extent permitted by law, our liability to you for any claims under or relating to these Terms of Use or arising in connection with your use of the App or Website, whether in contract, tort (including negligence) or on any other basis, is limited to at our option:
We may change these Terms of Use at any time. We will notify you of any material changes by electronic notice to your registered email address. Your continued use of the App or Website after any such variation or modification will be taken to be an acceptance of such variation or modification. We may however also require you to confirm your acceptance of changes to continue using the App or Website.
If we make a change that you are not happy with, you should:
If any provision or part of any provision of these Terms of Use is deemed invalid, this will not affect the validity of the remaining provisions or part the remaining part of the affected provision of these Terms of Use, which will remain in full force and effect.
A failure by x15ventures to assert any right under these Terms of Use will not constitute a waiver of that right nor will any such failure be taken to be a further or continuing waiver of that term.
You cannot assign or otherwise transfer any of your rights granted under these Terms of Use without the prior written consent of x15ventures. x15ventures can assign or otherwise transfer any of its rights under this agreement at any time.
Any links to third party sites appearing in the App or Website are provided for your convenience only. Your access of third party sites using these links is done at your own risk.
These Terms of Use are governed by, and will be construed according to, the laws of the State of New South Wales.
By using the App or Website you irrevocably submit to the jurisdiction of the Courts of the State of New South Wales and the courts competent to determine appeals from those courts, with respect to any proceedings which may be brought at any time relating in any way to these Terms of Use.
This App and Website (including the Services provided through the App and Website) are only available to Australian residents and by agreeing to these Terms of Use you represent that you are an Australian resident or a company incorporated in Australia.
If you have any questions or comments relating to the App, the Website or these Terms of Use, please do not hesitate to contact us by raising a request for support in the App or on the Website, or by emailing us at support@home-in.com.au.
"Business Day" means a day on which banks are open for general banking in Sydney, not being a Saturday, Sunday or public holiday.
"Device" means: