Home-in is the new way to buy a home and will support you every step of the way by bringing everything you need together in one place. It’s designed for any type of home buyer - first home, fifth home or investor.
CommBank customers who use Home-in's legal services will receive $500 off conveyancing*.
Home-in is the new way to buy a home and will support you every step of the way by bringing everything you need together in one place. It’s designed for any type of home buyer - first home, fifth home or investor.
Get started with Home-inCommBank customers who use Home-in's legal services will receive $500 off conveyancing*.
Home-in is the new way to buy a home and will support you every step of the way by bringing everything you need together in one place. It’s designed for any type of home buyer - first home, fifth home or investor.
Get started with Home-inCommBank customers who use Home-in's legal services will receive $500 off conveyancing*.
We know buying a new property can be difficult, especially if you’re doing it for the first time. Services offered from Home-in and accredited partners aim to make your home buying journey easy.
We know buying a new property can be difficult, especially if you’re doing it for the first time. Services offered from Home-in and accredited partners aim to make your home buying journey easy.
Getting started with Home-in is easy. Follow these simple steps and experience a stress-free home buying journey.
Add a property and follow the settlement steps in your personalized checklist to know what to do next.
Talk to your dedicated home buying concierge, lender and conveyancer via the ‘Teams’ section.
It’s free to create an account and only pay for services you choose to use, including conveyancing.
It’s free to create an account and you only pay for services you choose to use, like property reports, conveyancing and more.
Add a property you’re interested in and follow the step-by-step personalised checklist to know exactly where you are in the process
Not sure what to do next or need help along the way? Talk to your dedicated home buying assistant or the rest of your team via the ‘Teams’ section.
Use Home-in to simplify your home buying journey and know what to expect as you go from finding a property to settlement.
It’s free to create an account and you only pay for services you choose to use, like property reports or conveyancing.
Add a property you’re interested in. This will unlock your personalised smart checklist so you can start the journey towards home ownership.
Follow the step-by-step personalised checklist for next steps. If you get stuck you can always reach out to your dedicated home buying assistant or the rest of your team via the ‘Teams’ section.
Where has this tool been my adult life?! I’ve moved and bought every few years the last decade. What an amazing tool to streamline a process you would think I’d have nailed by now, but alas - before Home-In - always remained painful and opaque.
Laura
Thank you so much to you and everyone in the team who supported us over the last few weeks to help us through the process of buying our very first home! You’ve made this whole experience so seamless for us.
Jenny
Where has this tool been my adult life?! I’ve moved and bought every few years the last decade. What an amazing tool to streamline a process you would think I’d have nailed by now, but alas - before HomeIn - always remained painful and opaque.
Laura
Thank you so much to you and everyone in the team who supported us over the last few weeks to help us through the process of buying our very first home! You’ve made this whole experience so seamless for us.
Jenny
Designed to support you in every step of your home buying journey.
Doubling customers every three months and with over seven billion dollars worth of home sales.
Fast turnaround times to ensure you are ready when making an offer.
Lenders, lawyers and building inspectors love us as well. We make it easy for everyone involved.
Home-in connects key parties involved in a property transaction; your conveyancing specialist to complete the end-to-end digital conveyance and your lender to track the status of your home loan. Having this all-encompassing service creates a simplified, seamless and easy-to-manage home buying experience that currently doesn't exist in the market. Plus, with our other services and offers, Home-in makes home buyer easier and stress-free.
For questions related to any services provided by Home-in you can contact us here or talk to your dedicated home buying assistant via the in-app ‘Teams’ section.
Home-in offers a free ‘concierge’ service that includes a Home-in home buying assistant, guidance on the home buying journey and a personalised checklist that gives you a step-by-step guide on what to do next.
- Focus on process improvement to allow the team to achieve better results working closely with the product team
- Drive change management in the team to ensure understanding
- Provide assistance to the Operations and Settlement Team Leader(s)
- Escalate with our law partners and Lenders as required to ensure our platform is a comprehensive one-stop shop for customers.
- Focus on productivity of the team, quality deliverables and standard operating procedures delivery
- Conduct Operational data analysis and reporting, and use insights to drive business change
- Work closely with the Head of Customer Success and Operations and management team to implement policies, procedures, and systems and follow through with implementation
- Complaint's escalation and resolution
- Extensive experience in using data to gain insights to drive process change
- Demonstrated ability to identify, implement and embed continuous improvement projects and initiatives
- Proven experience working in a task-driven, deadline-driven environment, managing multiple competing priorities.
- Prioritisation and planning skills to manage work volume appropriately
- Excellent technical skills and adaptability
- Experienced with change management and implementing best practice
- Exceptional team player, collaborator with a desire to join a winning team!
- Build strong relationships with key stakeholders and our partner network, and develop a long-term research program that aligns with product, design and business objectives.
- Work with the Lead Designer on identifying key user segments for our products by creating and conducting design thinking research activities such as interviews, workshops, contextual enquiry, competitive analysis, user tests and surveys.
- Take a user-centered design approach, rapidly testing and iterating designs with both internal stakeholders and end-users.
- Discover and map the current state of customer/user lifecycle and empathy.
- Be an advocate for research across the broader business by communicating your research findings through storytelling to different audiences, including executives and non-experts, through engaging workshops, reports, presentations, video reels, and informal conversations.
- On occasion, work with marketing and external agencies on brand perception and driving positive outcomes for quarterly team OKRs.
- You can provide feedback and direction to junior designers whilst managing your own deliverables, timelines and deadlines.
- Work with product managers post app update or feature launch to document and track usage metrics, app heat maps and user feedback via NPSand CSAT.
- 5+ years experience as part of a research team as an Experience Research Specialist in an Agile environment (consumer experience is ideal)
- Tertiary qualified in Psychology, Anthropology, Human Factor, Cognitive Science,Research, Market Research, Information Architecture, Consumer Behaviour orDesign is favourably considered·
- A great understanding of HCD with expertise in gathering and communicating quantitative and qualitative data into consumable outcomes.
- Experience in a fast-paced environment(early stage start-up or pure play digital environment is ideal)
- Strong empathy, genuine curiosity to understand what motivates people and drives their behaviour.
- Experience using Figma, Miro, Dovetail or Lookback
- Strong stakeholder management and relationship building skills
Home-in is a brand of CBA New Digital Businesses Pty Ltd ABN 38 633 072 830 trading as Home-in Digital.
CBA New Digital Businesses Pty Ltd is a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124. CBA New Digital Businesses Pty Ltd is not an Authorised Deposit-taking Institution for the purposes of the Banking Act 1959 and its obligations do not represent deposits or other liabilities of Commonwealth Bank of Australia.
For information on how we collect and handle personal information, see our Privacy Policy.
Home-in is a brand of CBA New Digital Businesses Pty Ltd ABN 38 633 072 830 trading as Home-in Digital.
CBA New Digital Businesses Pty Ltd is a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124. CBA New Digital Businesses Pty Ltd is not an Authorised Deposit-taking Institution for the purposes of the Banking Act 1959 and its obligations do not represent deposits or other liabilities of Commonwealth Bank of Australia.
To access detailed terms and conditions about this website and our app please click here For information on how we collect and handle personal information, see our Privacy Policy.
